Terms of service

1. General
1.1 All treatments are provided by a licensed esthetician and are tailored to individual client needs.

1.2 By booking an appointment, clients confirm that they have provided accurate health and skin condition information.

1.3 Beauty Cocktail Skincare reserves the right to refuse service to clients who demonstrate inappropriate or disruptive behaviour.

2. Booking
2.1 Advance booking is required for all services. We are an appointment-only studio; walk-ins are subject to availability.

2.2 Clients must provide accurate contact details when booking.

2.3 All appointments require a $50 non-refundable deposit at the time of booking. Your appointment is not confirmed until the deposit is received.

3. Deposits, Cancellations, Rescheduling and Late Arrivals
3.1 How the deposit works Your $50 deposit is applied as a credit toward your service on the day of your appointment. It holds no cash value, cannot be transferred to another person, and cannot be applied toward product purchases.

3.2 Cancellations

Notice given
Outcome
More than 24 hours
Deposit forfeited. No new deposit required to rebook.
Less than 24 hours
Deposit forfeited. A new $50 deposit is required to rebook.
3.3 No-shows Failure to attend without prior notice: deposit forfeited in full, and a new $50 deposit is required to rebook.

3.4 Rescheduling

Notice given
Outcome
24 hours or more
Deposit carries forward to your new appointment.
Less than 24 hours
Deposit forfeited. A new $50 deposit is required.
Rescheduling is permitted a maximum of two (2) times per original booking. After two reschedules, the deposit is forfeited and a new deposit is required, regardless of notice given.

3.5 Late arrivals Arriving up to 15 minutes past your start time is accommodated with no penalty.

If you expect to be more than 15 minutes late, you must notify us before your scheduled start time. We will still see you until the end of your booked time slot, with your service adjusted to fit the remaining time. If you choose not to proceed with the adjusted service, the appointment is treated as a cancellation and the deposit is forfeited.

If you are more than 15 minutes late without notifying us before your start time and we are unable to reach you, your appointment will be cancelled, the deposit forfeited, and a new deposit required to rebook.

Example: your session is booked 5:00–6:00 PM. If you message us before 5:00 PM that you are running 20 minutes late, we will still take care of you until 6:00 PM with a service adjusted to the remaining time.

3.6 Subscription clients Late cancellations or no-shows will result in the session being marked as used.

4. Payment
4.1 The remaining balance is due in full at the time of service.

4.2 Accepted payment methods: cash, credit/debit card, and approved digital payment platforms.

4.3 Refunds are not provided for completed services or partially used packages or subscriptions unless otherwise specified.

5. Loyalty Rewards and Promotions
5.1 Clients earn loyalty points on eligible purchases. Points can be redeemed once the balance exceeds $50.

5.2 Discounts, promotions and special offers cannot be combined unless explicitly stated.

5.3 Loyalty points are non-transferable and cannot be exchanged for cash.

6. Subscriptions
6.1 Subscription plans are available in semi-annual and annual durations.

6.2 If a promotional price is lower than the subscription session value, the difference will be credited as loyalty points.

6.3 Subscription cancellations require written notice. Clients who cancel must wait 6 months before rejoining under the same plan.

6.4 See our Terms and Conditions for Subscriptions for full details.

7. Gift Cards and Packages
7.1 Gift cards are non-refundable and must be used within their validity period.

7.2 Prepaid packages are valid for the duration specified at the time of purchase. Unused sessions expire after the validity period.

8. Health and Safety
8.1 Clients must disclose any allergies, medical conditions or skin sensitivities prior to treatment. Beauty Cocktail Skincare is not liable for adverse reactions caused by undisclosed conditions.

8.2 All tools and equipment are cleaned and disinfected according to industry standards and public health requirements.

9. Privacy
9.1 Personal information is used solely for salon-related purposes such as appointment scheduling, loyalty rewards and promotional communications.

9.2 We do not share client information with third parties without explicit consent, except as required by law.

9.3 Clients may opt out of promotional communications at any time.

10. Service Changes and Liability
10.1 We reserve the right to modify, discontinue or replace any service at our discretion, with prior notice to clients.

10.2 Services are subject to availability. We are not liable for appointment delays caused by unforeseen circumstances.

10.3 We are not liable for loss or damage to personal belongings during your appointment.

10.4 Our liability is limited to the value of the service provided.

11. Amendments
11.1 These terms may be updated at any time. Clients will be notified of significant changes.

 
Contact Us

Phone: 249-496-4181 Email: [email protected]